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  • When your test results are ready (typically within 24 – 48 hours) a text message will be sent to your phone directly from Woodhills labs ( 469-579-4620) with directions on how to access your lab results. You will be the first person to receive the text on the phone number you provided during online registration at Solvhealth, as soon as your test results are ready. Please make sure you are able to receive texts on your phone.

  • Please note that your lab sample ID will be texted to you by Woodhills labs when your test results are ready. You will generate a unique security code by clicking the link in the text. You will need your last name and date of birth to unlock the lab report in pdf format on your phone. You can then email it, print it or save it. It will have a QR code as well. Please follow the directions in the text.

  • Please do NOT call or email us if it has not been 48 hours after sample collection. Please note that we WILL NOT BE RESPONSIBLE in case lab results get delayed. Please do not make any travel plans or commitments based off that. 

  • Saturday samples will get resulted on Monday (afternoon to late night, 48-56 hours), as lab is closed on Sunday. For Saturday samples, please wait at least until Tuesday morning.

  • If after 48 hours, you have still not received your test results from Woodhills Labs, or you have received the text but are unable to retreive the results, or the information is misprinted on the report, most efficient way for us to help you out will be via email. We therefore humbly request you NOT to call us but send us an email to   and include your date of testing along with your first name. A dedicated team will help you out (Mon-Sat, 9 am to 5 pm).

  • Report will then be emailed to you manually via password protected secure link. You will put your date of birth in MMDDYYYY format WITHOUT / sign or space.

  • We might send you the lab report via secure text using updox. In that case you will first confirm your identity by creating a pin code and putting patient’s last name and date of birth.

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